Privacy Collection Statement

Why We’re Collecting Your Information — and How We’ll Use It

At Care Systems, we’re committed to protecting your privacy and being transparent about how we collect and use your information.
This statement explains what we’re collecting from you right now, why we need it, and how it will be used in line with our Privacy Policy and the Australian Privacy Principles.

Who is collecting your information?

Your personal information is being collected by Care Systems as part of our services.

What are we collecting?

We may collect some or all the following information, depending on the purpose of this interaction:

• Your name and contact details
• Organisation or role
• Information relevant to your enquiry, support request, subscription, or onboarding
• Other details you choose to share with us (e.g. availability, preferences, or feedback)

If we are providing services related to aged care or regulated support, we may collect limited health-related information where required and only with your consent.

Why are we collecting this information?

We collect this information to:

• Respond to your enquiry or request
• Deliver our software and services
• Set up or manage your account
• Improve your experience with us
• Meet legal or regulatory requirements, where relevant

We only collect what’s necessary for the purpose at hand.

Who will it be shared with?

We will not share your personal information with anyone outside our organisation unless:

• It’s necessary to deliver our service to you (e.g. working with trusted technology providers)
• You give us permission to do so
• We are required to share it by law

If any data is stored or processed overseas (e.g. by secure cloud hosting providers), we ensure safeguards are in place to protect your information.

What are your rights?

You have the right to:

• Access and update your personal information
• Request that we correct inaccurate details
• Withdraw your consent (where applicable)
• Ask questions or raise concerns about how your information is handled

You can contact our Privacy Officer at any time using the details below.

Want to know more?

You can read our full Privacy Policy for more detail on how we manage personal information across all areas of our business.

Contact:
Privacy Officer
Care Systems
Unit 1, Morrow Place, 42 Morrow Street, Taringa, QLD 4068.

privacy@caresystems.com.au
1800 777 549

Privacy Collection Statement | Last Updated May 2025