Privacy Policy

Protecting the People Behind the Data

Purpose
At Care Systems, we believe privacy is more than a legal obligation — it’s part of the care we show to our clients, our team, and the communities we support. This policy explains how we manage personal information with transparency, respect, and a genuine commitment to protecting your privacy.

We comply with the Privacy Act 1988 (Cth), including the Privacy Legislation Amendment Act 2024, and follow the Australian Privacy Principles (APPs) in everything we do.

Who This Policy Covers

This policy applies to anyone whose personal information we collect — including clients, prospective clients, staff, and partners — across all our services, platforms, and interactions.

Our Commitment to You

• • We are open and honest about what we collect and why
  • We only collect what we need, and handle it with care
  • We respect your rights to access and control your personal information
  • We will never share your information without a clear purpose or legal basis
  • We protect personal data with strong security and good judgment

What We Collect

Depending on your relationship with us, we may collect:

• • Contact details – name, phone number, email, address
  • Business or demographic info – organisation, role, preferences
  • Health information – if relevant to the service we’re providing
  • Billing details – including EFT payment information
  • Usage data – how you interact with our software and support services
  • Website data – via cookies or analytics tools

We will always let you know what information is being collected and why.

How and Why We Collect It

We collect personal information to:

• • Deliver and support our software and services
  • Manage subscriptions and billing
  • Communicate important updates or service improvements
  • Meet legal and contractual obligations
  • Maintain security and system integrity

We collect information directly from you or your organisation, via our website, through support requests, or from trusted partners (with your permission).

Privacy Collection Statement

When we collect personal information — whether through a form, email, conversation, or onboarding process — we’ll always let you know why we’re collecting it and how we’ll use it. We do this through our Privacy Collection Statement, which provides specific details at the point of collection. It complements this policy and supports our commitment to transparency.

Consent and Legal Grounds

We collect and use your information:

• • With your express or implied consent, depending on the situation
  • When it’s needed to deliver services or meet legal obligations
  • For things like direct marketing or handling sensitive data (e.g. health information), we’ll always seek clear consent

You can withdraw consent at any time — just let us know.

Anonymity and Choice

Where possible, you can interact with us anonymously or using a pseudonym. However, some services may require identification so we can deliver them properly or safely.

Keeping Your Data Safe

We take privacy seriously and use:

• • Secure servers and cloud environments
  • Access controls and staff training
  • Encryption and backup systems
  • Strict processes for managing third-party providers

If we no longer need your information, we’ll delete it or de-identify it securely.

Overseas Data

We don’t routinely share personal information overseas. However, some of our trusted providers (like cloud storage or email services) may store data in secure international locations. Where this applies, we ensure your information is protected to Australian standards.

Your Rights

You have the right to:

• • Ask what personal information we hold about you
  • Request a correction if it’s incorrect or out of date
  • Ask for a copy of your information
  • Raise a concern or make a complaint

We’re here to support your privacy, and we’ll respond to any request in a timely and respectful way.

How to Contact Us

If you have a question, would like to update your information, or wish to make a complaint, please contact:

Privacy Officer
Care Systems
Unit 1, Morrow Place, 42 Morrow Street, Taringa, QLD 4068.
privacy@caresystems.com.au
1800 777 549

If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Policy Updates

We may update this policy to reflect changes in law or our services. The most recent version will always be available on our website.

Privacy Policy | Last Updated May 2025